Job Description

Mendocino Railway is the owner/operator of freight and passenger railroads including the California Western Railroad (CWR) / Skunk Trainand theRiver Fox TrainThe world-famous Skunk Train is a standard gauge passenger railroad that was founded in 1885, and operates 40 miles between Fort Bragg and Willits, in Mendocino County, California.


The Skunk Trainis looking for outgoing individuals with an aptitude for fun and hard work to join the crew as the Depot Manager / Retail Lead. This role is directly responsible for overseeing the various public facing aspects of the depot operations including ticket and retail sales, seat assignments, freight car inventory, and other guest services.

This is a full-time position and includes working evenings, weekends, and holidays.


ROLE AND RESPONSIBILITIES (including but not limited to)

• Coach, mentor, motivate, and supervise the ticketing, retail, and passenger service team.
• Ensure that all necessary supplies, inventory, and equipment are stocked and ready for events and tours.
• Closely manage supplies and inventory for accuracy and stock counts.
• Coordinate with the Retail Manager (department head) on a variety of tasks related to staffing, training, and event preparation.
• Work closely with the event team to keep them abreast of ridership and ticket sales details including advance ridership reports for each event.
• Ensure all expenditures for the Depot are within budgetary guidelines.
• Oversee safety and compliance within the Depot by following policies, procedures, and regulations.
• Greet guests in a professional and welcoming manner, and act as the escalation point to address and resolve any guest concerns or issues.
• Communicate effectively with guests, crew members and supervisors to ensure seamless service.
• Ensure the safety and comfort of all passengers.
• Travel to company locations and project sites as needed.
• Perform other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High school diploma or equivalent.
• 3+ years of experience in customer service, hospitality front desk, retail stores, or similar.
• Experience supervising and leading a team.
• Must be able to work nights, weekends, holidays and/or early mornings.
• Pre-employment drug screen (excluding cannabis) and criminal background check required prior to hiring.
• Ability to work with large staff in close quarters in fast paced environment, able to take direction and process information.
• Ability to work accurately and not get rattled; ability to think quickly and be a good problem solver.
• Ability to learn new software and complex computer tasks quickly and accurately.
• Proficiency with Microsoft Office Suite and POS systems.
• Strong verbal and written communication skills in the English language.
• Ability to effectively communicate and work with employees, vendors, public officials, and members of the general public.
• Strong organizational skills with excellent attention to detail.
• Must be reliable, punctual, and professional in appearance and demeanor.

PHYSICAL REQUIREMENTS

• Ability to stand for extended periods and walk on uneven surfaces (train platforms, gravel, etc.).
• Must be able to lift up to 40lbs. safely.
• Ability to bend, reach, stoop, push, pull, carry, and move items around.
• Comfortable working in both indoor and outdoor environments and around moving rail equipment (with provided safety training).
• Must be able to perform duties safely while on the tracks and a moving train.

BENEFITS & ADDITIONAL NOTES

• Employment is full-time and includes medical, dental, and vision insurance, 401(k) retirement, paid holidays, paid sick leave, and paid time off.

EEO Statement

Mendocino Railway is an equal opportunity employer and provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disabled status or any other protected class.

Job Tags

Full time, Work at office, Night shift, Afternoon shift, Early shift

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