Position Summary This position provides operational and administrative support to the City’s Courts; and provides responsive, courteous, and efficient customer service in support of departmental operations. Essential Functions Provides other customer service to internal and external customers; greets, receives and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests, or complaints to other appropriate staff as needed. Picks up, sorts, copies, and distributes a variety of correspondence, deliveries, and mail; opens, logs, and routes office mail; sorts and prepares outgoing mail and documents for pickup Composes routine correspondence; proofreads and edits; enters, scans, updates, and maintains information in spreadsheets, databases, and reports. Dockets citations and maintains a record and filing system for their orderly processing. Including scanning and filing of all adjudicated citations. Collects appropriate fees, updates files and forwards to appropriate law enforcement authorities. Reports dispositions to the Department of Safety through the on-line portal. Prepares for and performs day-of-court functions in the absence of the Court Clerk. Other duties as assigned. Knowledge, Skills, and Abilities Knowledge of City, department and personnel policies and procedures. Knowledge of standard office policies and procedures. Knowledge of basic accounting and bookkeeping. Skill in English composition, grammar, spelling and punctuation. Skill in typing and word processing and use of personal computer/software. Skill in basic math. Skill in communicating effectively both orally and in writing. Skill in working under limited supervision. Ability and skill to prepare Court documents in a timely and accurate manner. Ability to maintain a professional demeanor when dealing with the public. Ability to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority. Ability to maintain accurate and legible notes. Required Education, Experience, Licensing, and Certifications High School Diploma/equivalent and two (2) years of administrative support experience, inclusive of customer service support. Bookkeeping or accounting experience preferred. This position recruitment closes at 12:00 noon, November 3, 2026. Exempt : No Type : FT Employee Department : City Court Location : City Administration #J-18808-Ljbffr City of Oak Ridge TN
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