Job Description

Computer Repair Technician

Position Summary

We are seeking a highly skilled Senior Computer Repair Technician to perform advanced diagnostics, repairs, and configuration services across a wide range of devices including laptops, desktops, AIOs, servers, tablets, smartphones, and Apple products. This individual will serve as a technical subject matter expert, supporting repair operations, mentoring junior technicians, driving process improvements, and helping maximize repair yield and profitability.

The ideal candidate has strong hands-on experience performing component-level repairs in a high-volume production environment and possesses deep knowledge of both PC and Apple hardware ecosystems.

Key Responsibilities

Hardware Diagnostics & Repair

• Diagnose and resolve complex, intermittent, and difficult-to-identify hardware failures.
• Perform advanced board-level and component-level repairs, including power circuits, motherboards, and micro-component replacements.
• Repair and refurbish desktops, laptops, AIOs, servers, tablets, smartphones, and Apple devices.
• Troubleshoot enterprise-grade and custom-configured hardware systems.
• Support high-priority customer projects and custom hardware builds.

Technical Leadership

• Serve as a technical escalation point for Tier 1 and Tier 2 technicians.
• Coach and mentor junior technicians on troubleshooting methodologies and repair best practices.
• Assist in developing repair standards, workflows, and standard operating procedures (SOPs).
• Help maintain configuration standards and quality benchmarks across repair operations.

Process Improvement & Operations

• Monitor repair yield, identify recurring failure trends, and recommend corrective actions.
• Partner with leadership to evaluate repair-versus-liquidation decisions based on technical and financial considerations.
• Drive cost-efficiency initiatives and workflow improvements to increase throughput and profitability.
• Ensure accurate inventory movement, repair documentation, and ERP system compliance.
• Validate OEM part numbers and oversee parts accuracy to support efficient repair operations.

Performance Expectations

• Maintain a high-production repair environment with a target of 22+ completed units per day while meeting quality standards.
• Consistently achieve repair quality, turnaround time, and documentation accuracy goals.

Required Qualifications

• 3+ years of experience troubleshooting and repairing laptops, desktops, AIOs, servers, tablets, and smartphones in a high-volume production environment.
• Expert-level hardware diagnostic and troubleshooting skills.
• Experience performing advanced board-level and component-level repairs.
• Strong knowledge of enterprise hardware platforms and OEM part identification.
• Experience working with both Apple and Windows-based devices.
• Ability to evaluate repair feasibility and cost-effectiveness of hardware assets.
• Experience supporting custom hardware configurations and specialized client builds.
• Strong understanding of inventory control processes and ERP systems.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong written documentation and repair tracking abilities.
• Ability to train, mentor, and support other technicians.
• Process-improvement mindset with a focus on operational efficiency and quality.

Preferred Qualifications

• Experience supporting repair operations within a refurbishment, recycling, or IT asset disposition (ITAD) environment.
• Certifications such as CompTIA A+, Apple Certified Technician, or equivalent hardware certifications.
• Experience with server hardware diagnostics and repair.
• Knowledge of repair yield metrics, quality assurance processes, and production-based repair environments.

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