Job Description
Overview: Role Descriptions: In this role, you will work directly with development teams in a cross-functional, distributed environment. You will need a technical background that enables you to work effectively with software development engineers, product managers, and program managers. In addition, you will need excellent communication skills and a demonstrated ability to deliver high-quality technical publications. Finally, you'll need an interest in developing, using, and describing AI tools that accelerate developer workflows and technical writing itself.
This team builds the product workflows behind our customer's iconic products. This team owns and advocates for the underlying design elements, product development platforms/components, and infrastructure. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation.
Key Responsibilities: Design, organize, and write technical content for internal developer audiences, with a focus on onboarding, use cases, and concepts, including:
- User manuals
- Onboarding guides
- System architecture overviews
- How-to articles and FAQs
- Release notes and configuration guides
- Define documentation requirements with teams, and work with engineers to create and update documentation sets.
- Collaborate closely with Product Managers, UX Designers, Development and QA teams to gather source material.
- Understand new applications and features to translate technical and complex workflows into easily digestible content.
- Build documentation tailored for various audiences, including developers, internal teams, and business users.
- Develop documentation templates and style guides to ensure consistency across deliverables.
- Drive content strategies to improve onboarding efficiency and user enablement.
- Review and update documentation in response to product updates and user feedback.
- Work with cross-functional teams to ensure all documentation is aligned with product development timelines.
Required Qualifications: - 8-12 years of experience in technical writing, preferably in a product-based or SaaS company.
- Proven experience creating onboarding documentation and user guides for cross-functional teams.
- Strong ability to quickly grasp complex technical concepts and make them easily understandable.
- Excellent written and verbal communication skills.
- Proficient in tools such as:
- Confluence, Notion, or similar documentation platforms
- Markdown, HTML/CSS (a plus)
- Adobe FrameMaker, MadCap Flare, or similar (optional but useful)
- Version control systems like Git (basic understanding)
- Experience working in Agile/Scrum environments.
- Strong attention to detail and a commitment to quality.
Preferred Qualifications: - Background or certification in Computer Science, Engineering, or related field.
- Experience working with enterprise-grade software and internal tooling.
- Exposure to API documentation, system diagrams, or developer-focused content is a plus.
Skills: Content Management~Documentation Development
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