Job Description

The Technician III is the most senior level in the Technician career path and serves as a technical expert and team lead . Working independently with minimal supervision, the Technician III performs advanced and complex technical work across one or more diagnostic imaging modalities - including complex harvesting, testing, repair, and installation - and is recognized as a subject-matter expert (SME).

At this level, the technician exercises independent judgment to resolve non-routine and complex problems, leads or coordinates a modality as needed, mentors and trains Technician I and II staff, and serves as a primary resource for team questions. The Technician III drives quality and continuous improvement and partners with the Modality Lead and cross-functional teams, escalating only the most complex or strategic issues. This level reflects deep expertise and readiness to take on lead responsibilities.

Key Responsibilities include but are not limited to:

• Independently perform advanced and complex technical work with minimal supervision.
• Serve as a subject-matter expert (SME) and primary technical resource for assigned modalities.
• Lead or coordinate a modality as needed, organizing work and supporting team priorities.
• Diagnose and resolve complex, non-routine system and parts issues.
• Interpret test results to determine part functionality, quality, and appropriate disposition .
• Mentor, train, and provide technical guidance to Technician I and II staff.
• Answer team questions and serve as an escalation point below the Modality Lead.
• Execute complex part-level repairs and support or oversee system installation activities.
• Drive quality, consistency, and continuous-improvement initiatives within scope .
• Accurately document all work performed and review documentation for accuracy and compliance.
• Escalate only the most complex, non-standard, or strategic issues to the Modality Lead.
• Create, review, and update work instructions and other quality related documents as well as following all processes to ensure ISO 13485 compliance.

Job Requirements:

Education and Experience

• Associate degree in Biomedical Electronics, Electronics, or a related technical field preferred.
• 4+ years of diagnostic imaging service or in-house technical experience.
• Primary expertise in at least one imaging modality (e.g., MRI, CT, X-ray, Ultrasound); multi-modality expertise strongly preferred.

Knowledge, Skills, and Abilities:

• Deep, working-to-advanced knowledge of imaging system architecture and parts across one or more modalities.
• Advanced troubleshooting and problem-solving skills for complex, non-routine issues.
• Ability to work independently with minimal supervision and exercise sound, independent judgment.
• Recognized subject-matter expertise and the ability to serve as a team technical resource.
• Ability to lead or coordinate a modality and to mentor and train less-experienced technicians.
• Strong ability to interpret results and make high-quality disposition and repair decisions.
• Effective leadership, communication, and cross-functional collaboration skills.
• Commitment to quality, safety, and continuous improvement.
• Ability to balance hands-on technical execution with lead and mentoring responsibilities.

Equipment & Technology Usage

• Electrical/Electronic Lab Equipment: Multi-meters, oscilloscopes, power supplies, and network analyzers for diagnosing and testing electrical components.
• 3D Printing Equipment: FDM (Fused Deposition Modeling) type 3D printer for prototyping and component fabrication.
• Ladders, Hoists, and Slings: Used for accessing high-storage areas and handling large medical equipment.
• Hand Trucks: Regular use for moving materials and supplies.
• General Hand/Power Tools: Includes drills, wrenches, soldering irons, and other repair/assembly tools.
• Computer & Technology: Use of CAD software, inventory management systems, and diagnostic tools for testing and maintenance. Proficient in basic Microsoft Suite programs. ERP System knowledge is a plus.
• Personal Protective Equipment (PPE): May be required to wear safety gloves, helmets, composite-toe boots, and safety glasses.
• ESD (Electrostatic Discharge) Protection: Wrist straps, mats, and anti-static workstations for handling sensitive electronic components.

Physical Job Requirements

• Sitting & Standing: May require prolonged sitting for administrative tasks and standing for operational duties.
• Walking: Frequent movement within the facility, warehouse, or production area to oversee operations.
• Lifting/Carrying: Occasionally required to lift or carry materials, tools, or equipment (typically 25–50 lbs ; heavier lifting may be necessary for some roles).
• Bending, Stooping & Kneeling: May be needed for inspecting equipment, retrieving items, or troubleshooting issues.
• Reaching & Handling: Frequent use of hands and arms to operate machinery, handle paperwork, or work with tools.
• Vision: Ability to read digital screens, printed reports, and inspect products or machinery for quality control.
• Hearing & Speaking: Clear communication with team members, supervisors, and external vendors in person, via phone, or video conferencing.

Work Environment/Exposure to Environmental Conditions

• Temperature & Climate Conditions: Office areas are typically climate-controlled. Warehouses may have fluctuating temperatures.
• Compliance & Regulations: Must follow OSHA, industry safety guidelines, and company policies.
• Potential Exposure to Radiation Risks: Minimal exposure to X-ray machines and MRI systems, primarily in service, repair, and training roles.
• Risk of Electrical Shock: Exposure when working near or handling medical imaging systems and other medical devices with high voltage.
• Work Near Moving Mechanical Parts: Exposure to medical imaging systems and other healthcare machinery.
• Occasional Exposure to Bloodborne Pathogens: Minimal exposure to parts that may have been contaminated; proper decontamination procedures are followed.
• Chemical & Hazardous Material Handling: Possible exposure to sterilizing agents, medical cleaning solutions, and disinfectants.

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