Work From Home Customer Service Professional Job at PNKSLP LLC, Remote

  • PNKSLP LLC
  • Remote

Job Description

About the Call Center Representative Position

We're on the lookout for a Virtual/Remote Call Center Representative to be the primary link between our company and our current and potential customers. Inbound customer service position from home. Be prepared to take all inbound calls for technical support, sales and/or customer service from the comfort of your quiet work space at home. Schedule yourself daily and work part time or full time. Pay ranges begin at $8/hr. You must be based in and have a United States address. We currently do not hire in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.

We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.

Call Center Representative Responsibilities

  • Manage large amounts of inbound and outbound calls with efficiency and courtesy

  • Follow conversation prompts and scripts when handling different topics

  • Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems

  • Seize opportunities to upsell products when they arise

  • Build sustainable relationships and engage customers by going the extra mile when you can

  • Keep accessible, comprehensive records of all conversations in our call center database

  • Attend educational seminars to improve knowledge and performance level

  • Meet or exceed personal/team qualitative and quantitative targets

Call Center Representative Requirements

  • Previous experience in a customer support role

  • Proven track record of over-achievement on quotas

  • Strong phone and verbal communication skills, plus active listening skills

  • Comfortability with CRM systems and best practices

  • Empathetic customer focus, flexibility to manage many different personality types

  • Ability to multi-task, set priorities, and manage time effectively

  • High school diploma or equivalent

Job Tags

Remote job, Full time, Part time, Currently hiring

Similar Jobs

Liberty Mutual Insurance

Senior Technical Claims Specialist, Environmental Job at Liberty Mutual Insurance

 ...the authority to deny claims when the facts and policy language support it. Drive litigation strategy. Review pleadings, claim...  ...approximately two times per month. We will also consider highly qualified remote candidates who do not reside near a hub location.... 

International Paper

First Line Leader- Power Job at International Paper

Position Title: First Line Leader - Power Business Unit Pay Rate: $89,000 - $118,600Multiple factors, including Individual experience,...  ...procedures and controls required by the change in facilities, products, and corporate policies and proceduresWork day shift or rotating... 

GradePower Learning Centers

Part-Time Math Tutor Job at GradePower Learning Centers

 ...Part-Time High School Math Teacher-Tutor Motivated by mathematics? Excited by equations? Eager to help students succeed? GradePower...  ...You must be able to commute to this location. This is not an online position. Relocation packages are not available. A background... 

County Of Nevada

Administrative Analyst I (Crime Analyst I) Limited Term Job at County Of Nevada

 ...Crime Analyst (Administrative Analyst)Interviews for selected candidates will be held on November 18, 2026. We are recruiting for multiple levels (I/II) to fill one vacancy. We encourage you to apply for both levels if interested.This is a grant-funded Limited-Term position... 

Travel Butler County, Ohio

Sports Development Coordinator Job at Travel Butler County, Ohio

 ...County (TBC) is the official destination marketing organization for Butler County, Ohio. We connect visitors, meeting planners, sports organizers, and group tour operators with...  ...The Sports Development Coordinator is an entry level position that will assist in generating new...